Samenvatting

This exam is only available in English.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to Continual Service Improvement
• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods and Techniques
• Organisation for Continual Service Improvement
• Technology for Continual Service Improvement
• Implementation Considerations
• Critical success factors and risks

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Doelgroep

The main target group for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Context

Voorkennis

ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate). Candidates must have undertaken their Intermediate training with an EXIN-accredited training provider.

Exameneisen

In-course assessment / Practical assignment

Not applicable

Examenduur

90 minutes

Examenvorm

Multiple Choice

Examendetails

Voorbeeldvragen

Continual Service Improvement
Author: Office of Government Commerce
Publisher: The Stationery Office (30 May 2007)
ISBN: 9780113310494